Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL
نویسندگان
چکیده
منابع مشابه
Developing and Validating Service Innovation Readiness
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Quality has come to be recognized as a strategic tool for attaining operational efficiency and improved business performance. This is true for both the goods and services sectors. However, the problem with management of service quality in service firms is that quality is not easily identifiable and measurable due to inherent characteristics of services which make them different from goods. Vari...
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ژورنال
عنوان ژورنال: Journal of the Korean society for quality management
سال: 2013
ISSN: 1229-1889
DOI: 10.7469/jksqm.2013.41.4.555